Effective Date: 2024.04.01.
Flyway Games (“we”, “our”, “Company” or “us”) collect, use, and process information about you (“you”, “user”, or “player”). We provide various services related to the Game (i.e. event, survey, or customer service) ("Games and Services"). This Privacy Policy (“Policy”) covers the personal information that is provided, collected, or generated when you access, use, or subscribe to our Games and Services, except where separate privacy policies or terms and conditions apply. This Policy applies to our Games and Services, and also explains the rights and choices you have with respect to this data, and how you can communicate with us. This Policy does not apply to and cannot control activities when you click or visit to other sites from our Game and Services.
We will occasionally update the Policy. When we do, we will revise the effective date above. While we will periodically inform you of this Policy or any material changes to it, your continued use of our Games and Services after such changes means you accept the Policy as revised. We encourage you to periodically review this Policy to stay informed about how we collect and process your personal information. From time to time, we may ask you to confirm your acceptance of this Policy when we offer our Games and Services.
To operate and improve our Game and Services, we will collect and use the following categories of information that may directly or indirectly identify or describe you or your device or information that may be reasonably capable of being associated with or reasonably linked to you or your device. The information you provide to us may differ depending on the circumstances. For example, these include:
Identifiers such as, nickname, IP address, email address, social media information(*), etc.;
Device or Network Information such as, device model, OS version, device ID, system language, advertisement ID((ADID, IDFA), etc.), etc.;
Game information, such as information about crash report and system activity details (i.e. game setting, play date/time, etc.); and
Purchase information, such as purchase date, items, etc.
(*) When you access our Games and Services using your platform account(i.e. Google, Facebook, etc.), we collect platformID from the third-party platform provider consistent with the terms of the third-party platform and your privacy settings thereon.
To gather anonymized statistics about app usage and improve user experience, or to fix the bug, some of the above information may be collected through SDK of third parties.
We use the collected information for a variety of purposes, primarily, to provide the Games and Services to players like you and to improve the quality of our Games and Services. These include:
To operate and provide our Games and Services;
To develop new games, improve the quality of our Games and Services, and fix bugs;
To detect and act upon the illegal or unauthorized use of our Games and Services;
To manage inquiries and requests from you (e.g. refund items in-game, etc.);
To provide promotional events and surveys;
To track usage patterns, analyze trends of users, and calculate statistics on Games and Services;
To prepare user statistics and provide in-game metrics (such as a leaderboard);
To prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behavior, cheating, hacking or criminal activity; and
To comply with and enforce legal requirements, agreements, and policies.
Most of the time, our processing of your personal information is necessary to respond to you or process your request. We may also process your information to comply with a relevant legal obligation. From time to time, we may ask for your consent to use your information for specific reasons. Where consent was provided and is required, you may withdraw your consent at any time by contacting us at the address provided in this Policy.
We share certain personal information with third parties to provide our Games and Services to you, including service providers that process personal information on behalf of us to provide our Games and Services to you, like customer support and to manage our community. Some examples of these third parties are provided below. But we do not share your information with third parties for cross-context behavioral advertising.
cloud computing service providers to provide cloud storage services;
marketing platforms and providers of analytics services relating to player behavior; and
online survey service providers in order to improve the game service;
We may share your information where such disclosure is essential to comply with a legal obligation or a lawful data access request, pursuant to a merger or acquisition, with our affiliates(LIST of our affiliates) for the purposes described in this Policy, or where you have otherwise provided your consent or at your direction.
We operate globally and to provide our Games and Services may transfer your data to countries and other regions outside of the country where you are located. If your personal information is transferred, stored or processed by us, we take reasonable steps to safeguard the privacy of your personal information, including entering into confidentiality and standard contractual clauses with vendors where appropriate.
In principle, we will remove your personal information without delay after the purpose of collecting personal information is achieved. Personal information stored in physical form will be shredded or incinerated, and personal information stored electronically will be removed using technical measures in a way that the information cannot be reproduced. However, we may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your personal information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or any other agreement we may have with a player.
We do not knowingly collect, use, or share any information about children under 13 without verifiable parental consent or as permitted by law. When we process the child’s information under 13, we will obtain consent from parents or guardians to collect personal information from their children before they are using our Games and Services. If you are a parent or guardian and you believe your child has provided us with information without this process, you can contact us and request your child’s information to be deleted from our system.
If you click on a link to a third-party website, including, without limitation, an advertisement, you will leave our website and go to the website you selected. Because we cannot control the activities of third parties, we cannot guarantee that they will adhere to the same privacy and security practices as we do. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third-party website linked to our Games and Services, you should consult that site’s privacy policy before providing any personal information.
We have implemented appropriate security measures, including encryption and de-identification, to protect your personal information. In addition, we limit access to your personal information to those employees, agents, persons, or companies who have a business need to know or access the information. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality where appropriate. Please note, however, that no data transmission over the internet is 100% secure, and that complete security of any information we collect and use therefore cannot be guaranteed.
Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, rectification, and erasure of your own personal information. To make a request concerning your rights or if you have any other questions, please contact us by sending an email to the address specified in the “12. Contact Us” section. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We may amend, at our discretion, any portion of this Policy at any time by posting or displaying the amended Policy on our Games and Services. If we make material changes, we will post a prominent notice on our websites or in our Games and Services or give you other reasonable notice before any material changes take effect. All other changes are effective upon posting.
If you have any questions about this Policy, or your dealings with our Games and Services, please contact us by sending an email to sweetopia@flywaygames.com .
